FAQ
How can I get in touch with Velora Collective?
Need help or have something on your mind? Get in touch through our contact page or drop us a message at info@velora-collective.com
Customer Service: Monday to Friday between 9:00 am and 5:00 pm (GMT-05:00) Eastern Standard Time (New York).
Response hours: We'll get back to you within one business day.
In which countries do you deliver?
At the moment, we proudly ship within the United States only. We hope to expand soon!
How long will it take to receive my order?
Processing Time: 1 - 3 business days
Shipping Time: 5 - 7 business days
Total Estimated Delivery: 6 - 10 business days
Check our shipping policy for all shipping information.
What are the shipping costs?
Enjoy free shipping on all orders, no minimum spend required! We deliver straight to your doorstep, at no extra cost.
How can I track my order?
To ensure transparency and convenience, we provide a track-and-trace service for all orders. Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can monitor the progress of your shipment through:
- The shipping confirmation email, which includes a direct tracking link
- The Track Your Order Page on our website
Can I cancel my order?
Please contact customer service at info@velora-collective.com within 24 hours to cancel your order for a full refund via the original payment method. Cancellations requested after this period are not guaranteed and may not be accepted.
Can I change my order?
If you ordered the wrong size as an example, please email info@velora-collective.com
as soon as possible.
Once the order has been shipped, unfortunately we can't adjust anything
What is your return policy?
At Velora Collective we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return period to ensure a hassle-free shopping experience. Please review our Return and Refund Policy carefully before initiating a return.
How do I start the return process?
Making a return is easy! Here's what you need to do:
1. Within 30 days of receiving your order, send an email to info@velora-collective.com indicating that you want to exchange one or more products.
2. Our team will promptly provide you with return instructions.
3. Follow the provided instructions to complete the return process.
How long does it take for a refund to be processed?
If approved, the refund will be processed within 10 days to your original payment method.
What payment methods are accepted and how is the transaction secured?
We offer multiple secure payment options, all protected by SSL encryption to ensure a safe and reliable transaction.
Accepted Payment Methods:
- American Express (Amex)
- Visa
- Mastercard
- Discover
- Apple Pay
- Google Pay
Your security is our priority, allowing you to shop with confidence at Beau&Hazel.
For more information visit our Payment Policy.
Contact information
Email: info@velora-collective.com
Phone: +31643699876
Address: Posthoornstraat 17, Rotterdam, South Holland, 3011WD, Netherlands
Company name: PROvision
Company number: 94589070
Tax ID: NL866828849B01
Contact form: Contact us
Customer Service: Monday to Friday between 9:00 am and 5:00 pm (GMT-05:00) Eastern Standard Time (New York).
Response hours: We'll get back to you within one business day.